Is there a way to have a collection of posts outside the context of a group?

Hi Ragan Rhodes 

Great question—and the answer is a bit of a “yes and no,” depending on how you think about structure in Verint.

All content in Verint technically lives within a group structure. Even the “site” itself is actually considered the top-level group behind the scenes. So in that sense, there isn’t a way to create content that exists completely outside of groups.

That said, you can absolutely create something that functions like a site-wide, group-independent FAQ or wiki.

Verint allows you to create applications directly at the site level (the top-level group), rather than within a specific sub-group. The process is the same as creating an application in any group:

• Go to the pencil icon
• Select Manage Site (top-level group)
• Navigate to Applications
• Click Add Application

When you create a wiki or articles application at this level, it isn’t tied to any specific community group from a user perspective—it behaves like a centralized, global resource. You can also permission it just like any other group-level application, so you still have full control over visibility and access.

So practically speaking:

•  You can’t create content completely outside the group structure
•  But you can create a site-level (global) FAQ/wiki that feels independent of any one group

Because of this, you don’t necessarily need to create a separate “Community Support” group unless you want that content to be more segmented, branded, or managed independently.

If your goal is something similar to the Element14 support area—a centralized help hub—the site-level application approach is usually the cleanest way to achieve that in Verint.