Anyone else seen DM/Message replies sometimes display in triplicate?

Has anyone seen this issue on their site (or Verint's own site) before?

It affects DMs / Messages.. you type in a reply, hit send, then it shows the reply in triplicate (sometimes even more.. we've seen 7 duplicates).

If you reload the page it shows 1 reply was actually sent, so it's purely an intermittent UI bug.

(screenshot of this happening last week on Verint's site running v14)

We raised a support case about this issue, but engineering have been unable to reproduce it, which isn't surprising; we have no idea how it happens either!

If you've seen this please leave a comment, and if you know how to reproduce this that'd be even better! Slight smile

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  • Hey  I've just realised that TE-19106 was previously logged back in April 2025 in response to a case I raised about being able to create multiple DMs by spamming the enter/send button. That ends up creating actual duplicate DMs that persist between page refreshes.

    The problem we're talking about in this thread is where we hit the send button and see the DM sent in triplicate, but when you refresh the page you can see only one DM actually got sent. I.e. it's a UI bug more than anything.

    Can you confirm that TE-19106 covers both these scenarios?

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