Anyone else seen DM/Message replies sometimes display in triplicate?

Has anyone seen this issue on their site (or Verint's own site) before?

It affects DMs / Messages.. you type in a reply, hit send, then it shows the reply in triplicate (sometimes even more.. we've seen 7 duplicates).

If you reload the page it shows 1 reply was actually sent, so it's purely an intermittent UI bug.

(screenshot of this happening last week on Verint's site running v14)

We raised a support case about this issue, but engineering have been unable to reproduce it, which isn't surprising; we have no idea how it happens either!

If you've seen this please leave a comment, and if you know how to reproduce this that'd be even better! Slight smile

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  •   I looked into this on Friday and it can be duplicated now.  It is related to "Enable to Enter-to-Submit" function.   That appears to be the only time we can duplicate it.  We can duplicate it on 12.1 13 and our pre-14 version.   Bug # TE-19106 

    Given that Enter‑to‑Submit is an important usability feature for DMs, is there any guidance you can share on whether Bug TE‑19106 is targeted for a fix in a specific release, or whether customers should plan on keeping this disabled long‑term?
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