We're an electronics community and we create content for and support a project:
The micro:bit
Anyone familiar with SOLR search, which I believe is used on Verint may see the problem immediately.
We have people searching for "micro:bit" and "microbit" on the Community, and I'm referring to the 'search box' at the top. The problem is that when you do any searches with a colon in them, SOLR thinks that you're searching for a 'type':
The way around this is to put the search in quotes "micro:bit" - but we're a public community, we can't jump in straight away to be able to say, awkwardly "if you're searching for this, insert quotes".
So what are our options?
Should this be raised as a support ticket, or is it 'working as intended' ?
Is there a customisation we should be looking at doing, or will that result in maintaining the widget outside of 'upgrades' and 'releases' ?
The search in Verint seems to be partly a 'direct solr search' and sometimes 'not' direct which implies to me that this can be intervened before it searches, but it'd be interesting if we could have it default to being an ad verbatim search (with quotes) and then presenting "there are no results for that search, doing a non-ad verbatim search instead" or similar (google does this).
Appreciate input and advice.
Amendment
[edited by: Christopher G. Stanton at 2:06 PM (GMT 0) on Mon, Jul 21 2025]