To address this question, it’s important to clarify that the ability to add custom-created events to the Administration Moderation Queue for admin approval or denial is not something that is typically available out of the box in Verint (as of the last available knowledge).
However, there may be some alternatives or workarounds depending on the specific Verint platform version being used:
Custom Workflows via Configuration:Potentially the creation of custom workflows or rules that can control the moderation process. If available, you might be able to configure these settings to add custom-created events to a moderation queue for admin approval. This would require administrative access and possibly some customization.
Third-Party Integrations: If Verint’s native functionality does not support this, there might be the option to integrate with third-party tools or services that can monitor event creation and send custom events to a moderation workflow.
Verint Support / Professional Services: If this feature is crucial and there’s no simple out-of-the-box solution, contacting Verint support or engaging with professional services could help you explore custom development options or configurations tailored to this need.
