We had to upgrade our SSL cert and the team was able to do that, but in opening the case on Verint Connect, I see this notice:
During the period from November 25th, 2024 to January 6th, 2025, there will be no updates, upgrades, or changes made to any Verint Cloud Environment systems or services with the exception of operating system updates required to keep security up-to-date. In case of emergencies, we will continue to address and resolve them promptly and our support team will remain available to assist you with any urgent matters.
I can't tell whether this means that the team won't upgrade the system to a new version during this period, or whether no support issues will be addressed at all unless they are "emergencies." Is that the case? Why would the Verint team take a hiatus of over a month from providing support? For example, a video uploaded to our Community is "stuck" in the preview render process, which happens sometimes and we've been able to file a ticket to get it addressed. Is an issue like this something that cannot be fixed until January 6th?
Fixed a typo
[edited by: Sherri Vance at 5:06 PM (GMT 0) on Thu, Dec 12 2024]
