Hi everyone Recently I surveyed colleagues who answer questions in our public forums. Now to set the scene: Colleagues are not obligated to answer forum questions as part of their roles, it is mainly done when they have time to browse and answer where they can We changed the wording of Verified Answer to Accepted Answer to put the responsibility on the member who asked the question in terms of any actions they take based on answers provided In the survey, I received a couple of comments that indicated some hesitation on participating in a public setting: ' Not willing / confident / feel enabled to speak on behalf of Arm.' 'Some people may be unaware of them, or think it is not their responsibility, or they are worried about answering (publicly) correctly, or they don't want their name publicly visible' Has anyone else encountered this with colleagues supporting their forums and has anyone taken steps to mitigate this? Thanks Oli

Confidence answering forum questions

Oliver Beirne 13 days ago

Hi everyone

Recently I surveyed colleagues who answer questions in our public forums. Now to set the scene:

Colleagues are not obligated to answer forum questions as part of their roles, it is mainly done when they have time to browse and answer where they can
We changed the wording of Verified Answer to Accepted Answer to put the responsibility on the member who asked the question in terms of any actions they take based on answers provided

In the survey, I received a couple of comments that indicated some hesitation on participating in a public setting:

'Not willing / confident / feel enabled to speak on behalf of Arm.'
'Some people may be unaware of them, or think it is not their responsibility, or they are worried about answering (publicly) correctly, or they don't want their name publicly visible'

Has anyone else encountered this with colleagues supporting their forums and has anyone taken steps to mitigate this?

Thanks

Oli

Parents

Reply

Children

No Data