Hi Luke, in a previous role I've, with support from our devs, implemented a Salesforce support system. Moderators/Support engineers active on the community could, if there was a need to, create a support ticket from a forum thread. Automatically feeding back to the community user that a ticket was created, including ticket number and it will be picked up by support.
The other way around, we've created a search option within the community to search through support, documentation and community in one.
Hi Luke, in a previous role I've, with support from our devs, implemented a Salesforce support system. Moderators/Support engineers active on the community could, if there was a need to, create a support ticket from a forum thread. Automatically feeding back to the community user that a ticket was created, including ticket number and it will be picked up by support.
The other way around, we've created a search option within the community to search through support, documentation and community in one.
