Community Homepage not loading after updating text.

Hello,

I was making routine edits to our site: (+) AD Connect (ad-datainitiative.org), updating some text in a callout box, when suddenly the homepage stopped loading properly and shows as a blank page underneath the nav bar (see screenshot below). I don't see any unusual errors in our site monitoring. Has anyone had this issue before?

And can you recommend any methods to get it fixed quickly as traditional support channels are taking a bit longer than I expected to fix? This is urgent for us as our users cannot access our community homepage.

Thank you.

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0 Christopher G. Stanton over 1 year ago

If you go to edit the page theme, are the widgets still on the page?

I have had it before when, while editing the page, it glitched out and cleared all widgets, and I had to restore it from an exported XML theme backup.

If you do not have a backup of the XML theme and it has indeed cleared the widgets, you will have to re-add them as it does not automatically back this up.
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0 Karl Barber over 1 year ago

Looking at the page source there are no content widgets being rendered so hopefully you have a backup/stage site from where you could export the page layout, otherwise sadly the quickest resolution as suggested by Christopher G. Stanton would be to readd the widgets manually
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0 monicarocios over 1 year ago

Thank you both! We had a backup which we restored on our staging site and then imported to our live site. I wonder what causes these glitches in the first place.
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0 Christopher G. Stanton over 1 year ago in reply to monicarocios

I assume it's a communication bus issue, or an issue with the jobs server.
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