New emoticon images show ID instead of image

Hi Alex Nassi 

I just tried this quickly with a svg file and it worked fine in a local 12.1.2.21912 environment, added as above to custom and then created a test blog post 



I also tried disabling the collection but the icon still displayed (not sure if this is good or not)

Hopefully someone in the product team will see this and advise

Thanks for testing, Karl Barber! I just tried a few different SVG's too but no changes (I don't remember if I used SVGs or PNGs yesterday). Good to know it SHOULD be working though. I'll file a case to see if there's anything else happening

Hi Alex, just realised I had a 12.1.4.24841 setup as well locally 

added a custom icon to a question and I am also seeing the embedded tags, also seems to break existing icons in the same post when you add a custom one

e.g.



If I remove the custom one the stock one reappears, so yes looks like it may be specific to 12.1.4 

PRESENTED EXCEPTION: Error processing emoticions. (We apologize, but an unexpected issue prevented the page you requested from being available. We've logged the issue so the site administrator can resolve the problem.)

ORIGINAL EXCEPTION: Object reference not set to an instance of an object.

ORIGINAL EXCEPTION STACK TRACE
at Telligent.Evolution.Api.Plugins.EmoticonPlugin.<>c__DisplayClass12_0.<RenderEmoticons>b__0(Match x)
at System.Text.RegularExpressions.RegexReplacement.Replace(MatchEvaluator evaluator, Regex regex, String input, Int32 count, Int32 startat)
at System.Text.RegularExpressions.Regex.Replace(String input, MatchEvaluator evaluator)
at Telligent.Evolution.Api.Plugins.EmoticonPlugin.RenderEmoticons(String html, String target)

Added exception example, so yes looks like this will need to raised with support

Added exception example, so yes looks like this will need to raised with support

Ah, yes, I see the same exception now too. Good catch! I'll submit the case 

Edit: Case 1344568 Submitted

Karl Barber Sorry for the delay, but I received information back on my case:

Custom emoticons rendering issue was already reported and logged as a bug.
Ref. Bug# TE-17985 -Custom emoticons do not render

Karl's exception error matches what's already reported previously.

Currently Dev work is already completed for this bug and expected to be released with 12.1.5 and 13.0 service pack releases.

Thanks for your help in troubleshooting this!