• State Verified Answer
  • Replies 5 replies
  • Subscribers 17 subscribers
  • Views 898 views
  • Users 0 members are here
Options
Related

Strange issue with certain media gallery applications not triggering download of pdf files

Karl Barber

We have a strange issue with a media gallery in a specific group, the users can see the download buttons but when clicked the url is swapped to include a /download suffix rather than actually downloading the uploaded pdf file

The pdf is displayed via the document viewer, but just cannot be downloaded via the button


 

so for example the url 

communities-volunteers/m/good-practice-guides/410
becomes
communities-volunteers/m/good-practice-guides/410/download

There are other groups on the same site which work fine, can anyone advise what might be wrong/misconfigured ? 

Parents
  • +1

    Fix provided by  

    I think we've finally found the reason why the download fails for just this gallery.
    It appears that the Media Gallery - DOwnload Fiel widget has been removed from the Download Medai page for this group.
    If you go to Manage Theme>Manage pages edit Layout you'll notice there's no Media Gallery - Download Fiel widget present.

    This widget handles the download of the file. This is customized for the group so any Download Media page within the group will be missing the widget.

Reply
  • +1

    Fix provided by  

    I think we've finally found the reason why the download fails for just this gallery.
    It appears that the Media Gallery - DOwnload Fiel widget has been removed from the Download Medai page for this group.
    If you go to Manage Theme>Manage pages edit Layout you'll notice there's no Media Gallery - Download Fiel widget present.

    This widget handles the download of the file. This is customized for the group so any Download Media page within the group will be missing the widget.

Children
No Data

About
Privacy Policy
Terms of use
Copyright 2024 Verint, Inc.
Powered by Verint Community