Verint Upgrade

We are in the process of upgrading our local environments. One of the tasks is to copy over the file storage which is empty. However when we do this, the UI does not display properly. Are we missing a step or doing something wrong?

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  • What triggers this?

    The first execution of the updated version of Community triggers it -- either on the Job server or web server (whichever starts first).

    Do I have todo the whole upgrade over again or is there a simply task I can complete to trigger this?

    It can be manually triggered, however, it is better to do the upgrade correctly again, if at all possible. While Verint Support can provide steps to manually trigger the code-based upgrade logic, it will only include updates for components that we know about and could result in a different end-state than a proper upgrade (unknown components that also need to be triggered to re-run their installation logic, variations in installation logic with simulated starting points required to manually trigger it, etc).

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