Hello All,
Does anyone know how Verint computes "Most Asked"? what criteria does it use to determine a post/thread is the most asked thread.
Same for Quality
Hello All,
Does anyone know how Verint computes "Most Asked"? what criteria does it use to determine a post/thread is the most asked thread.
Same for Quality
Quality is based on the content quality score configured within Administration > Scoring.
Most asked is ordered by the number of "I have this question too" votes are applied to each thread.
Quality is based on the content quality score configured within Administration > Scoring.
Most asked is ordered by the number of "I have this question too" votes are applied to each thread.
Thank you for the response. How does the "most asked" work in case of threads that are Discussions (as opposed to QnA post)?
There would be no variation in discussion threads. The count only varies with the "I have this question too" totals.