Duplicate Points Awarded for Download

I am working through an issue where points are getting awarded when they should not for file downloads. I am unsure if this is occurring in custom Achievement code or if there are some system settings.

50	Award 50 points to the user whose file is downloaded at least 10 times.	11 Apr 2022 9:59 AM	
100	Award 100 points to the user whose file is downloaded at least 20 times.	11 Apr 2022 9:59 AM	
25	Award 25 points to the user whose file is downloaded at least 3 times.	11 Apr 2022 9:59 AM	
50	Award 50 points to the user whose file is downloaded at least 10 times.	11 Apr 2022 9:59 AM	
100	Award 100 points to the user whose file is downloaded at least 20 times.	11 Apr 2022 9:59 AM	
25	Award 25 points to the user whose file is downloaded at least 3 times.	11 Apr 2022 9:59 AM	
50	Award 50 points to the user whose file is downloaded at least 10 times.	11 Apr 2022 9:08 AM	
100	Award 100 points to the user whose file is downloaded at least 20 times.	11 Apr 2022 9:08 AM	
25	Award 25 points to the user whose file is downloaded at least 3 times.	11 Apr 2022 9:08 AM	
50	Award 50 points to the user whose file is downloaded at least 10 times.	6 Apr 2022 10:29 AM	
100	Award 100 points to the user whose file is downloaded at least 20 times.	6 Apr 2022 10:29 AM	
25	Award 25 points to the user whose file is downloaded at least 3 times.	6 Apr 2022 10:29 AM	

The only code I found in the automation studio related to file downloads is below. I could not find any supporting documentation on this function:

context_v1_pointsAutomation.AwardPoints(userId, context_v2_automationTrigger.Arguments.ContentId, core_v2_media.ContentTypeId);

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  • Former Member
    +1 Former Member

    You can look under Membership > Points in administration to see all the current configured automations that award points.  You likely have multiple copies of the same automation that are configured to award points at a set number of downloads (3,10 and 20).    You will need to review that automation's code ( Automations > Automation Studio) for how and when it decides to award points.

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  • Former Member
    +1 Former Member

    You can look under Membership > Points in administration to see all the current configured automations that award points.  You likely have multiple copies of the same automation that are configured to award points at a set number of downloads (3,10 and 20).    You will need to review that automation's code ( Automations > Automation Studio) for how and when it decides to award points.

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