We have a user who uploaded a pdf to a conversation. The user then deleted the conversation and noticed the PDF is still accessible via the link. Is it possible to delete this PDF?
We have a user who uploaded a pdf to a conversation. The user then deleted the conversation and noticed the PDF is still accessible via the link. Is it possible to delete this PDF?
Was this PDF inserted in the conversation through insert --> image/file/video?
Did the user include a direct link in their conversation? Or did they link through the PDF?
It was inserted in the conversation.
I have gone through these steps on an internal instance
1) I found a PDF that was linked
2) I went to create a new conversation and inserted the link of the PDF and then clicked upload
3) I then clicked ok and continued typing the rest of my conversation and then sent it
4) Here I can see it sent with the PDF that is linked
5) Then I go to delete
6) I refresh the page and my message (conversation) is gone and I grabbed the URL of the conversation -I tried pasting it in to my browser and no message was brought up - so I can not access it
Are you saying the file link is still accessible? Where are you seeing this link or where are you using it? Were you still seeing the conversation via the conversation URL?
So do that again, but take the link to the PDF and not the conversation...see if you can access the PDF directly instead of the conversation once deleted.
Luke R Davidson even though the user is uploading the files - are they uploading a PDF directly from their computer?
Yes...as an attachment. It probably gets saved to CFS, but when the conversation is deleted, it does not appear the PDF is also deleted from CFS.
Yes, I can see what you are seeing. This is how Verint's OOTB functionality works with file storage - you can store the link and then you would have to navigate there to manually delete the pdf. There is an API endpoint that can help with this: Delete Media REST Endpoint
If you have any more questions please don't hesitate to ask
The issue is a non-admin started a conversation, uploaded a file, deleted the conversation and noticed the PDF was still floating out there. They wanted their PDF to be gone as well as it was scoped to that conversation.
To me this seems like a BUG...it doesn't seem like a PDF uploaded to a private conversation should still live in CFS once that conversation has been deleted.
Ben Tiedt thoughts?
Here is some more information on CFS: community.telligent.com/.../centralized-file-storage
Yes, I know all about that. However if I have a community of 10,000 people how am I supposed to find orphaned PDFs from deleted conversations?