• State Verified Answer
  • +2 person also asked this people also asked this
  • Replies 5 replies
  • Answers 1 answer
  • Subscribers 18 subscribers
  • Views 1422 views
  • Users 0 members are here
Options
Related

Pinned/Prioritized Posts Display Sort Unexpected Results

starksk

In version 12.0.2.17146, I am noticing that pinned posts aren't behaving as I would expect using the sort options in Forum Thread List and I'm not sure if it's a bug or feature.

In "by last reply date" I'm seeing the following sort order:

  1. Pinned Forever and unlocked
  2. Pinned Forever and locked
  3. Pinned 3 Months and locked
  4. Pinned 1 Month and locked
  5. Unlocked

In "by title" I'm seeing the following alphabetical sort order:

  1. Pinned Forever and locked
  2. Locked Posts (pinned and unpinned mixed by alpha)
  3. Unlocked Posts (pinned and unpinned mixed by alpha)

I would expect to see that all of the pinned posts are at the top of the page and either sorted amongst themselves by last reply date (regardless of pin duration or lock status) or alphabetically (again regardless of pin duration and lock status) followed by the rest of the posts sorted as appropriately below.

If this is an intended feature, could someone explain the purpose?

If this is a bug, could a ticket please be filed?

Parents
  • Former Member
    +1 Former Member

    Thanks for bringing this to our attention. The current behavior is bugged, but is as follows:

    If sorted by the default sort (last reply date):

    1. Pinned forever, sorted by reply date
    2. Pinned less than forever, sorted by reply date
    3. Other posts, sorted by reply date

    If sorted by any other sort, the list will just return the threads sorted by the specified SortBy parameter. 

    This behavior is incorrect, and I've logged a bug to address it.

    TE-17128: Forum Thread List - AreStickyPostsOnTop should be honored independently of SortBy

    Completed for 12.1.1, 11.1.11, 12.0.5

    Note that lock status doesn't have an effect on sort order, which is correct.

  • 0 in reply to Former Member

    I think this is still a bug? I took a thread and wanted to pin it to the top of the forum. Steps I followed were to go to the thread and clicked edit,  then click on the option 'prioritize at the top of list'. Expected result was that it would be prioritized to the top of the listings in the particular forum but nothing happened even when i refreshed.  The option to lock works OK but not pin/prioritize.  We tried several posts but couldn't get it to work.

    2 files 
Reply
  • 0 in reply to Former Member

    I think this is still a bug? I took a thread and wanted to pin it to the top of the forum. Steps I followed were to go to the thread and clicked edit,  then click on the option 'prioritize at the top of list'. Expected result was that it would be prioritized to the top of the listings in the particular forum but nothing happened even when i refreshed.  The option to lock works OK but not pin/prioritize.  We tried several posts but couldn't get it to work.

    2 files 
Children

About
Privacy Policy
Terms of use
Copyright 2024 Verint, Inc.
Powered by Verint Community