Our usage reports dropped off severely after the upgrade to 12.x - is there something different about the reporting?

In the Admin/Reporting/Content section, content views and interactions dropped like a stone about the time we finished the upgrade to version 12 on our production site. The dropoff is so severe that it feels like something has changed about the reporting in V12 (we upgraded from V10), but I can't find any indication of this in the documentation for 12. Is there something different about the reporting definitions in V12 compared to V10?

Edited for clarity
[edited by: Sherri Vance at 3:53 PM (GMT 0) on Tue, Sep 28 2021]

0 Former Member over 3 years ago

Is the reporting ETL calculating correctly? are there any errors in the ETL logs?
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0 Sherri Vance over 3 years ago in reply to Former Member

I'm looking in Admin/Extensions/Reporting and I don't see anything for the past 90 days on the Exceptions tab. Is that what you mean by errors in the ETL logs? Or should I be looking somewhere else? Thanks.
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0 Former Member over 3 years ago in reply to Sherri Vance

You can do a quick check on when the last ETL ran in the Reporting section, the upper right corner should show "As of... " and a date that the ETL last ran.

ETL Logs would be on the server, wherever the ReportingETL folder is set up for the Community installation. ReportingETL/ETL/Logs is the location of the logs.

Can you also share a screenshot or two showing the data you're seeing in the Reporting section?
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0 Brian Dooley over 3 years ago in reply to Sherri Vance

Can you also try to reset Reporting? Once it's reset it may clear up the issue within a day as it will bring over all the data from the Community database again.
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