System Notification cannot be resolved

Former Member
Former Member

Hi,

On our UAT environment we got a "Job server unavailable" system notification. I fixed the issue with the job server, but the system notification does not have a button to mark it as resolved. How do I make it resolved so that it doesn't continue to show up?

Thanks

Steve

  • Former Member
    0 Former Member

    Hi Steve,

    Certain notifications are not resolvable by an admin, as their resolution is automatically detected and the notification automatically removed at that point.

    This likely means the site is still unable to communicate with the job server. How do you have your job server configured? Does it have all the same connection strings, access to filestorage, and any custom dlls that the Web/bin folder has?

  • Former Member
    0 Former Member in reply to Former Member

    It has all the same connection strings as the website, and has been working fine for months.

    The server restarted to apply Windows updates, and when it started backup the job server wouldn't start because the database log was full. I sorted the problem with the database and restarted the job server and it looks to be working ok, but I'm still getting the notification.

    Is there a way I can make sure the job server is running correctly?

    Thanks

    Steve

  • Former Member
    0 Former Member in reply to Former Member

    Check the JobServer/Logs folder for your Job Server installation, and there should be error logs and standard logs. Standard logs will have recent log messages if the job server is running, and Error logs would have any errors the job server is encountering.

    Operations like notifications and emails being sent are handled by the job server, so if you are seeing those, that means the job server is communicating with the web site.