Not receiving Notifications If some one replied to the post which I liked

Former Member
Former Member

We are upgrading from ver 10.3  to ver 12.0.1.15778 and we are finding issue in the notifications, whenever we like a post and someone replies on the same post, then we are not receiving the notifications for the liked post, that somebody has posted a comment on the liked post.

Is there any settings for the notifications in ver 12.x? kindly help.

 

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  • Former Member
    0 Former Member

    Did you have a customization around liking content? Out of the box there's no connection between liking content and being notified of updates to that content. Users can subscribe to updates in various ways, primarily by subscribing to applications to be notified of updates in those applications.

    Are your subscription settings not being preserved in the upgrade process?

    Which content type are you seeing this behavior on?

  • Former Member
    +1 Former Member in reply to Former Member

    When you go to the forum home page, does the sidebar say "Turn Forum notifications on" or  "Turn Forum notifications off" ?

    When you view a forum thread that you've liked, does the sidebar say "Turn Reply notifications on" or "Turn Reply nofifications off" ?

    These are the controls that govern whether you're notified of new threads or replies. Certain actions like creating a thread, replying to a thread, or being subscribed to the application may automatically create a subscription for you. But simply liking a thread does not create a subscription, unless you've created a customization that does that.

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  • Former Member
    +1 Former Member in reply to Former Member

    When you go to the forum home page, does the sidebar say "Turn Forum notifications on" or  "Turn Forum notifications off" ?

    When you view a forum thread that you've liked, does the sidebar say "Turn Reply notifications on" or "Turn Reply nofifications off" ?

    These are the controls that govern whether you're notified of new threads or replies. Certain actions like creating a thread, replying to a thread, or being subscribed to the application may automatically create a subscription for you. But simply liking a thread does not create a subscription, unless you've created a customization that does that.

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