Thanks for the message. I have a Verint project that I am working on a customer BOT Verint BOT task the using the Large Lang Model to do a task. I understand that the LLM has been trained for call agent converstations. I have gpt-3.5 expereince, but would like to know if there is a verient guideline for Verient. I am looking to do call center agent summaryof calls and how the agent preformed.
