Should the forum functionality on an external site indent replies to original comments? The UI is different than the forum functionality on Verint forums.

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Patrick M. · Accepted Answer

If its embedded then the UI will never be nested and is not customizable. In fact embeddable forums are not actually meant to be treated like a forum as you can see in the UI. They were a way in older versions to provide external commenting. There are now several options to incorporate similar functionality from a pure REST perspective to a REST/widget solution using the scripted endpoint. I highly recommend using one of these methods Scripting REST Endpoints REST API

Should the forum functionality on an external site indent replies to original comments? The UI is different than the forum functionality on Verint forums.

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