Contact request does not send an email to group owners.

Question

We have contact request emails enabled and also set for a group, but we have noticed that the owners are not receiving the emails. Is there an additional setting that we need to check or is this functionality not working in 11.1.xxx?

Michael Monteleone · Answer

Hi oloera . Unfortunately, there is a known issue with the group contact request feature being investigated. It's being tracked internally as TE-14477. 
 TE-14477 
 As a temporary workaround, the Group - Contact widget could be updated to also send a private message alongside the group contact request record to the group owner through use of the core_v2_conversationMessage API.