I would like to view the number of direct messages members are sending to one another in our community platform. Is there a way to view this data in Verint's reporting?
I would like to view the number of direct messages members are sending to one another in our community platform. Is there a way to view this data in Verint's reporting?
The Interactions Report has a data point for "Sent Private Message". You can get the number as well as a list of who sent the message from that report.
Perfect! Totally worked. Thanks for the help, Mathew D'Amico (mdamico)!