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View Online Link Not Working for Converted Idea Comments

Sarah Mayberry

I encountered a new error today.  I'm wondering if anyone has encountered the same thing and/or has an idea on how to fix this.

Scenario:

  1. A community member posted an idea as a question.
  2. I commented on the question, to confirm with the member that they meant to submit their suggestion as an idea. 
  3. They did, so I converted it to an idea and moved it to the appropriate application. 
  4. A moderator for the forum clicked the "View online" link on the notification that was created in Step 2 of this scenario and they got the "Page Not Found" error message

Result:  It seems like forum replies that are converted to idea comments are not being auto-redirected. 

Parents
  • +1

    Howdy  - I have been able to recreate this same behavior on a test group in this community. I went through the steps above, but in step 4, I clicked  "View Online" in the original post notification (after the forum post had been moved to Ideas) and, as expected, I was brought to the New Idea that had previously been a forum post. When I reread your scenero I realized it was the Comment Notification that did not link back. Sure enough, when I clicked on "View Online" in the Comment Notification, I was presented the "Page Not Found" error. I will have this escalated to Product Development. Thanks for bring this to our attention. 

Reply
  • +1

    Howdy  - I have been able to recreate this same behavior on a test group in this community. I went through the steps above, but in step 4, I clicked  "View Online" in the original post notification (after the forum post had been moved to Ideas) and, as expected, I was brought to the New Idea that had previously been a forum post. When I reread your scenero I realized it was the Comment Notification that did not link back. Sure enough, when I clicked on "View Online" in the Comment Notification, I was presented the "Page Not Found" error. I will have this escalated to Product Development. Thanks for bring this to our attention. 

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