Edit This Page-Blocked

Hi Bridget, sorry for these troubles! With this kind of issue, I'd expect there is likely an associated error message in the browser (visible in Chrome in Settings > Developer Tools > Console), in Community's exception log in Administration > Monitoring, or possibly even both. Anything showing in these places when attempting to edit the page?

Hi Michael. Thanks so much for your assistance. I could not find anything in Monitoring, but when I looked under the Chrome Console, I can see there is an alert for "allow attribute will take precedence over full screen" which is referring too the video I had embedded in some of the HTML. I'm not sure what I can from here though that would make the change on the site? I am still unable to click anything on "Edit this Page." 

Thanks for checking into the exceptions. Just to rule it out, I would double-check the Chrome Console once more by making sure the console is already open before reloading the page and attempting to edit. If it still doesn't show any errors, this may be a custom styling issue. To identify if it might be a custom styling issue, first open Chrome's browser tools. Then open the edit page panel. Then, with the panel open, click on the pointer arrow in Chrome's dev tool toolbar.

Then try to click on the blank area in edit panel.

It should show something similar to the above, with a large tree of elements available inside the area. If it's just a styling issue, these elements would still be there, but just not be visible on the page. If the elements aren't even there at all, this is likely still an actual error occurring either on the client or server side.

Either way, unfortunately neither of these will immediately fix this, but hopefully we can figure out what may be causing the issue. 

Hi Michael. I followed your suggestions and the same error is showing. Within the Console, it lists the same error as I mentioned above: "Allow attribute Allow attribute will take precedence over 'allowfullscreen'." When I open the elements, nothing appears, still black screen. Per your suggestion, that would mean this is an actual error occurring either on the client or server side. Please let me know what the best next steps would be, thank you so much. 

It's a little hard to tell from the screenshot if there are actually elements in the tree. At this point, I might recommend opening a support ticket. Most likely, this is a theme or widget customization interfering with the administration.

It's a little hard to tell from the screenshot if there are actually elements in the tree. At this point, I might recommend opening a support ticket. Most likely, this is a theme or widget customization interfering with the administration.

Thank you, Michael. I opened up a support ticket and appreciate your assistance. 

Hi Michael. Wanted to let you know that I spoke with Halley and Mike today from Verint and they solved my issue. There was something wrong in the HTML coding that was causing an issue within the site and now I have access again to edit.