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questions about reports for suggested and verified answers

Matt Nevill

After getting more familiar with the reporting, I have a few questions I hope someone can help with.

1 - In the Interactions report, I assume it is a historical record of events that happened in the community. If that is the case then when a forum reply is nominated as a Suggested answer, I assume that shows up as "Suggested answer" under the Activity column for a particular entry in the report. If the Suggested answer is then selected to be a Verified answer, does the original entry remain as a Suggested answer?

2 - If yes to the question above, then is that reply really both a Suggested answer and a Verified answer?

3 - If someone unflags an answer with the reject answer selection, does it change the entries for answer in any of the other reports?  In other words if a reply starts out as a suggested answer, then is elevated to a verified answer, then is rejected making it just a reply with no answer status, what would be expected in the Interaction report and separately in the Forum Details report?

4 - What is the easiest way to get a report for percent of threads with a verified answer across multiple specific groups, but not all groups? Do you just have to run the Forum Details report for every group individually and then combine them manually?

5 - I assume that any report including "answers" only applies to questions and not discussions. Can someone confirm that?

Thanks,
Matt

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  • +1

    Hi Matt,

    Reporting is not really historical.  It's more like a snapshot that changes with the community.  It can be reset and removing content, user or undoing activities in the community is reflected in reporting. 

    With regards to the Interactions report, it tracks activities, so yes, you can have the activity of making content a suggested answer and of making the content a verified answer. If you reject an answer, it removes the action from reporting as well.  

    The Forum Details report is content based, so the suggested answer and verified answer counts are not inclusive.

    There is not currently a way to report on answer metrics across multiple groups.  You would have to manually combine the results of the Forum Details reports.

    If a Forum was changed from a Question and Answer to Discussion it may contain threads that are still questions, these would still show in reporting as suggested or verified answers.

Reply
  • +1

    Hi Matt,

    Reporting is not really historical.  It's more like a snapshot that changes with the community.  It can be reset and removing content, user or undoing activities in the community is reflected in reporting. 

    With regards to the Interactions report, it tracks activities, so yes, you can have the activity of making content a suggested answer and of making the content a verified answer. If you reject an answer, it removes the action from reporting as well.  

    The Forum Details report is content based, so the suggested answer and verified answer counts are not inclusive.

    There is not currently a way to report on answer metrics across multiple groups.  You would have to manually combine the results of the Forum Details reports.

    If a Forum was changed from a Question and Answer to Discussion it may contain threads that are still questions, these would still show in reporting as suggested or verified answers.

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