We have an integrated search set up in our community. A user search returns results from both the community and from our documentation stored in Salesforce. The two sets of returns are available to the user through a tabbed interface.
My basic question: what are the possibilities/best practices for getting data about the success of user searches in each tab (community & documentation)?
I understand that in Admin/Reporting, I can see the Top Searches and Searches with No Results, and I can filter by group and roles, etc. But how do I gain a better understanding about which kinds of results (those from the community vs. those from Salesforce) are more successful? In other words, is there a way to get a more granular report where I can see, say, what percentage of searches lead a user to click on community-based content vs. Salesforce-based content? Is there a way to compare the number of results returned in a community-based search vs. a Salesforce-based search?
I'm interested in understanding not only what's possible but also what best practices are. I'm just sinking into this issue and will take any and all insight. Thanks!
