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EU-compliant cookie banner

Former Member
Former Member

Our legal team is asking that we install our own cookie banner (Cookiebot) on our community. The cookie banner supplied by Verint (currently installed in our footer via a widget) is not acceptable.

So, I have been given the following instructions to install our new cookie banner. Since I am the farthest thing from a Developer you could come up with, I need a little help!

Instruction #1.

A<script> tag is added to the page as the first script within the HEAD on the template used for all pages (or a component in that location on all pages). Can someone please tell me what this means in terms of widgets on our Verint site? What widget do I need to install, where, and what do I do?

Instruction #2.

On the page where we would like to render details about the cookies used (and allow the user to change their opt-in/out status) we also add one additional <script> tag. This could be at the bottom of the privacy policy, or as a new separate page. We have our Privacy Policy in a wiki page. How do I install this script on that page?

Thank you for the Developer101 help!

  • 0

    For Instruction #1, the admin for your cookie solution (Cookiebot) needs to give you a Javascript code snippet.  You will then copy/paste that to Administration > Site > Syndication and SEO Options > Raw Header as shown here.

    For Instruction #2, I would expect the Cookiebot admin to configure their tool to present the choices to users and enable/disable cookies appropriately.  They should also put some kind of visible link for more information in the Cookiebot interface that users see that points to your wiki page.  Ex: For more information about the cookies used on this site, click here.

  • 0 in reply to Matt Nevill

    Hi Matt,

    Thank you for your guidance.

    The "Raw Header" option looks like a potential option, but it renders quite far down the "head".  Cookiebot are explicit that this must be rendered as the first <script> tag in order that it operates properly.

    Is there any other way to alter the page template itself such that we can ensure that the script is placed right at the top of the head?

    Regards,

    Craig.

  • Former Member
    0 Former Member in reply to Craig Hawker

    Hi Craig,

    Unfortunately the initial <head> rendering order is set, with no extensible way to alter it. You could try the Cookiebot script in the Raw Header to see what functionality is affected when it isn't first.

  • 0 in reply to Former Member

    Yeah, I think we'll have to test it out and see what the impact is.  I can see a number of scripts being output to prior to the "Raw Header" but don't really have visibility as to their impact, especially with respect to whether or not they actively set cookies.  Or, at least, I don't have that visibility without starting to take stuff apart, and I don't really have time for that... Wink

    I'll work with  and will see what happens if the cookiebot is set in the Raw Header and we disable all cookies.  Hopefully this will be sufficient.

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