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Install Mouseflow or another heat map on key community pages?

Former Member
Former Member

I'd like to install heat maps on some of our key community pages. I'd like to do this for launch so that I can see how our layout is resonating with new users. I've used Mouseflow before, so would like to install it:

1. Does anyone have experience installing mouseflow (or another heatmap) onto their Verint site?

2. If so, how did you install it? Mouseflow advises "finding a template that appears on all pages, such as a footer, in your page's HTML source." What's my step-by-step in Verint?

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    1. We're using Crazyegg per request from our Marketing department (among other trackers), but I imagine they're all similar from an admin perspective. It seems to work pretty well, but some of the custom HTML and widgets seem to give some inconsistent results, especially on large pages. I think this has to do with the site being active/dynamic, versus how a standard webpage is more static. Our cookie consent banner also throws it off a little, but I just haven't taken the time to properly fix that yet (need to exclude some CSS to have Crazyegg ignore it).

    2. I put mine here: Admin > Site > Syndication and SEO Options > Raw Header (Just past their tracking script in the code editor and save. There's a footer option on this page too). Might be different for Mouseflow, but hopefully, this helps you on the Verint side! 

    Also, good thought on setting this up prior to launch. We had what we all considered to be a really nice home page (among other pages), but realized after installing the trackers that something like <10% of visitors were going below the fold and missing out on 75-90% of the content on the page. We just refreshed the home page and removed a lot of the below the fold content/buttons to make it more concise and navigational (while still sticking with out initial design). 

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  • 0

    1. We're using Crazyegg per request from our Marketing department (among other trackers), but I imagine they're all similar from an admin perspective. It seems to work pretty well, but some of the custom HTML and widgets seem to give some inconsistent results, especially on large pages. I think this has to do with the site being active/dynamic, versus how a standard webpage is more static. Our cookie consent banner also throws it off a little, but I just haven't taken the time to properly fix that yet (need to exclude some CSS to have Crazyegg ignore it).

    2. I put mine here: Admin > Site > Syndication and SEO Options > Raw Header (Just past their tracking script in the code editor and save. There's a footer option on this page too). Might be different for Mouseflow, but hopefully, this helps you on the Verint side! 

    Also, good thought on setting this up prior to launch. We had what we all considered to be a really nice home page (among other pages), but realized after installing the trackers that something like <10% of visitors were going below the fold and missing out on 75-90% of the content on the page. We just refreshed the home page and removed a lot of the below the fold content/buttons to make it more concise and navigational (while still sticking with out initial design). 

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