4 minute read time.
Highlights of Social Edge's 2022 Year with Verint

Season’s greetings from Social Edge! We hope this finds you well as the year comes to an end. To you, our valued customers, friends, colleagues, and partners - we want to say thank you. Your continued support impacts our day-to-day and it is a pleasure working with all of you.

Below we share our highlights from 2022.

The year started off with a bang as we celebrated a significant milestone - 10 Years in Business! This would not be possible without our remarkable team members’ dedication and expertise on every project they work on.

Another exciting development was the completion of our internal migration. Social Edge migrated our Intranet "Edgeville" to the Verint Community, taking advantage of the migration tools, templates, and search features available. This included over 800 groups and allowed for a clean-up of users and permissions. We were also able to freshen up the look and feel of our community with brand and design updates.

Along with our own migration, Social Edge worked with clients to support multiple migrations, sixteen upgrades, and released four new products to the marketplace!

Virtual Events
Throughout the year, Social Edge hosted multiple events with the goal of bringing customers together. Our User Group series continued, with guest speakers including; Sugar CRM’s Alex Nassi, Analog Devices’ Liz Uva and The Conference Board’s Kim Blanck. Along with expert-led breakout sessions from Social Edge strategists and community managers.

In addition to User Groups, Social Edge hosted our first Tech Jam. It was a deep-dive development event on the Verint platform. Much like a technical brainstorming or prototyping session, this virtual event took place over two days and within a 24-hour period. Within that expedited time frame, each team was able to develop functioning Verint extensions, such as automations, widgets, and embeddables. It was a successful community-building event, and the code built was shared with each participant so they could employ it within their communities.

The success of user groups and the tech jam blew us away. We will continue creating a space for customers to collaborate, learn from each other and have questions answered by our team members in 2023.

Finally, we got social - at Engage22
In June Verint’s Engage22 conference brought compelling sessions and the opportunity to be together again. For some of us, it was our first in-person professional event after two long years of working virtually.

The power of being back in person and the significance of human-to-human interaction was palpable. It reminded us of the boundless possibilities and connections we make through the power of community - in every sense of the word. The future is bright for Verint Communities and we are looking forward to another year of innovations and collaboration together in 2023.


What’s That? New Products!
Social Edge had an exciting year of product releases in 2022. These products were a direct result of clients' requirements and included; the Event List+, Announcement Carousel, Verint Video Manager, and the Slider widget.

With the Event List+ widget, users can visually display a list of events anywhere within their community. This widget can be configured to look at and pull events from calendar application(s) or group(s). It supports the configuration of the visual event icon components.

Feature relevant news or information in your community with our Announcement Carousel. This widget can feature up to five rotating announcements, making it perfect for home and landing pages. Easily stay on brand by customizing the color theme and icon within the carousel.

With our new Video Manager Tool, users can insert videos directly into posts via the Rich Text Editor from platforms such as; Brightcove, Youtube, and Vimeo, with additional capabilities.

Display up to six rotating hero images and four flipping call-to-action boxes with the Slider. Each slide can be customized, and within each box, users can display up to five call-to-action links. This widget lets users display content like welcome text, getting started, and other helpful links.

You Asked, We Listened
In addition to new product releases, 2022 included several product enhancements and improvements to existing offerings in the marketplace.

The updated Hero widget now supports control over all call-to-actions (CTAs) roundness, larger font sides for all font types, and size control over the image and shapes.

The Mosaic now supports a dynamic story option - you can either select from groups or blog applications to dynamically populate your mosaic widget.

The updated Group List+ now supports displaying private, public, or all groups from within one widget instead of two.

The updated Slider widget now supports the configuration of the static button, custom font configuration, a configurable Slider height, migration options from a previously configured Slider, and a preview area within the edit mode. This update to the slider widget also supports arrows only visible on Sliders with more than one slide, simple-linked fields used for flip cards rather than HTML, and the ability to set targets for all configurable linked fields. In addition, slide and flip card images can now be uploaded within the widget configuration.

Bring it on 2023!
In the next year, we see a bright future; full of innovation, community building, and collaboration. We hope to have you join us for user groups, tech jams, and in-person in Las Vegas at Engage23!

That’s a wrap on 2022, it was one for the books and we are looking forward to all that 2023 brings!

Parents Comment Children