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You can create either an active mode or passive mode mailing list for a forum:
- Active mode is the default setting for the mailing list. All emails sent to the forum will be sent to all members of the forum.
- Passive mode is often used to document a conversation into the online forum without actually sending the post to every member. The messages are sent to the passive mode distribution list - letting the corporate email setup distribute them to the right parties.
NOTE: You must enable mail gateway to see the Mailing list options panel.
Create an active mailing list for a forum
This configuration is the default setting for a Mail Gateway mailing list.
- Navigate to the desired forum.
- Mouse over Management.
- Click Manage forum. The Manage forum panel appears.
- Click Mailing list options. The Mailing list options panel appears.
- Enable a mailing list for the forum by selecting the Enable as a mailing list check box.
- Specify the email address the list will use in List Email Address field.
- We recommend that you specify the Mailing list name that is shown in the subject line of every email sent to and from the forum, but it is not required.
- You can specify text that is appended to the end of email messages sent from this forum in Email footer, but it is optional.
- If desired, establish a media gallery to hold mailing list attachments by starting to type the name of the gallery in the Create Attachments in Mapped Media Gallery field. (Example: PublicOpen - Media Gallery)
- Click Save.
Create a passive mailing list for a forum
No emails will be sent out to subscribers unless the forum post is made from the community web interface.
The text under the Passive Mode Email Address field in the Mailing List tab does not mean Telligent Community Server looks at the address you specify for new posts. It only looks at the list email address. Emails sent to the list email address and the passive email address won't be sent to subscribers. In nearly all circumstances, these two email addresses should be the same.
- Navigate to the desired forum.
- Mouse over Management.
- Click Manage forum. The Manage forum panel appears.
- Click Mailing list options. The Mailing list options panel appears.
- Enable a mailing list for the forum by selecting the Enable as a mailing list check box.
- Specify the email address the list will use in List Email Address field.
- We recommend that you specify the Mailing list name that is shown in the subject line of every email sent to and from the forum, but it is not required.
- You can specify text that is appended to the end of email messages sent from this forum in Email footer, but it is optional.
- Select the Enable Passive Mode check box.
- Enter the Passive Mode Email Address. The address should be the same as the List Email address in most circumstances.
- If desired, establish a media gallery to hold mailing list attachments by starting to type the name of the gallery in the Create Attachments in Mapped Media Gallery field. (Example: PublicOpen - Media Gallery)
- Click Save.