Verint Community v13 to v14 upgradation queries.

Hi team,

Continuation of the title, We are planning to migrate from v13 to v14. Can you help with the following queries?

  1. S3 Storage Option
    Can we use Amazon S3 instead of the app/cfs file system for both the Web and Job containers?

    • If yes, could you please confirm the expected effort and key changes required to implement this?
    • If S3 is not a supported option, please provide the reason and any technical limitations or dependencies that require the use of the app/cfs file system.
  2. Downloading Container Images
    I can see that the container images are referenced in the compose.yml file for the following services. Could you please advise how we can access and download/pull these images?

    • Web: af1.verintconnect.com/dfe-community/community/web:14.0.0.644
    • Job: af1.verintconnect.com/dfe-community/community/job:14.0.0.644
    • Search: af1.verintconnect.com/dfe-community/community/search:14.0.0.619
    • Infra: af1.verintconnect.com/dfe-community/community/infra:14.0.0.644
    • Installer: af1.verintconnect.com/dfe-community/community/installer:14.0.0.644

Specifically, please let us know the required registry access, authentication method, and the commands or process to pull these images.

        3. Can we add our customized code to the images? For example, we plan to use our own TR Coveo search SaaS service instead of the Solr container. We hope to include this in the web container by customizing it; can Verint help with this? Alternatively, is it mentioned anywhere in the document how to customize the images based on our requirements?

        4. If the installer container is only responsible for database upgrades, creating community databases, and setting permissions, we plan to use AWS RDS SQL Server and GitHub Actions for our CI/CD pipeline instead. Therefore, we should not need the installer container, correct?

        5. how to integrate custom dlls like OAuth Module in V14 version. Could you please provide the steps/documentation.

Thanks in advance for your support.