What is preventing the menu from displaying the ticket application link

I would expect this to work. Just out of curiosity, have you tried clearing the data cache and recycling plugins?

Yep tried most things, restarted everything etc , it knows the application exists, it's listed in the widget configuration automatically, but the navigation view does not list it. It looks like it either can't find the app when generating the Custom Navigation Object or is ignoring it.

• [List-of-CustomNavigationItem]
  • [0] [CustomNavigationItem]
    • AvatarUrl: "">localhost:5692/.../defaulthub.gif" [String]
    • Children [IList-of-CustomNavigationItem]
      • Count [Int32]
    • CssClass: "internal-link view-group" [String]
    • Description: "" [String]
    • IsSelected: True [Boolean]
    • Label: "Home" [String]
    • UniqueId: "ad164b2a-370c-415b-bc34-a89e1380c6a3" [String]
    • Url: "/test/" [String]
  • [1] [CustomNavigationItem]
    • AvatarUrl: "" [String]
    • Children [IList-of-CustomNavigationItem]
      • Count [Int32]
    • CssClass: "internal-link group-mention-list" [String]
    • Description: "" [String]
    • IsSelected: False [Boolean]
    • Label: "Mentions" [String]
    • UniqueId: "e8d35e3e-fcda-4a1a-81f6-26aa8d54c966" [String]
    • Url: "/test/mentions" [String]
  • [2] [CustomNavigationItem]
    • AvatarUrl: "" [String]
    • Children [IList-of-CustomNavigationItem]
      • Count [Int32]
    • CssClass: "internal-link sub-group-list" [String]
    • Description: "" [String]
    • IsSelected: False [Boolean]
    • Label: "Sub-Groups" [String]
    • UniqueId: "f7f94714-d501-42e0-aa4c-6f8e2da4735e" [String]
    • Url: "/test/subgrouplist" [String]
  • [3] [CustomNavigationItem]
    • AvatarUrl: "" [String]
    • Children [IList-of-CustomNavigationItem]
      • Count [Int32]
    • CssClass: "internal-link view-tags" [String]
    • Description: "" [String]
    • IsSelected: False [Boolean]
    • Label: "Tags" [String]
    • UniqueId: "e6f3ad0a-2e0a-4ff2-b685-89e1f470d2c3" [String]
    • Url: "/test/tags" [String]
  • Count: 4 [Int32]

()

Yep tried most things, restarted everything etc , it knows the application exists, it's listed in the widget configuration automatically, but the navigation view does not list it. It looks like it either can't find the app when generating the Custom Navigation Object or is ignoring it.

• [List-of-CustomNavigationItem]
  • [0] [CustomNavigationItem]
    • AvatarUrl: "">localhost:5692/.../defaulthub.gif" [String]
    • Children [IList-of-CustomNavigationItem]
      • Count [Int32]
    • CssClass: "internal-link view-group" [String]
    • Description: "" [String]
    • IsSelected: True [Boolean]
    • Label: "Home" [String]
    • UniqueId: "ad164b2a-370c-415b-bc34-a89e1380c6a3" [String]
    • Url: "/test/" [String]
  • [1] [CustomNavigationItem]
    • AvatarUrl: "" [String]
    • Children [IList-of-CustomNavigationItem]
      • Count [Int32]
    • CssClass: "internal-link group-mention-list" [String]
    • Description: "" [String]
    • IsSelected: False [Boolean]
    • Label: "Mentions" [String]
    • UniqueId: "e8d35e3e-fcda-4a1a-81f6-26aa8d54c966" [String]
    • Url: "/test/mentions" [String]
  • [2] [CustomNavigationItem]
    • AvatarUrl: "" [String]
    • Children [IList-of-CustomNavigationItem]
      • Count [Int32]
    • CssClass: "internal-link sub-group-list" [String]
    • Description: "" [String]
    • IsSelected: False [Boolean]
    • Label: "Sub-Groups" [String]
    • UniqueId: "f7f94714-d501-42e0-aa4c-6f8e2da4735e" [String]
    • Url: "/test/subgrouplist" [String]
  • [3] [CustomNavigationItem]
    • AvatarUrl: "" [String]
    • Children [IList-of-CustomNavigationItem]
      • Count [Int32]
    • CssClass: "internal-link view-tags" [String]
    • Description: "" [String]
    • IsSelected: False [Boolean]
    • Label: "Tags" [String]
    • UniqueId: "e6f3ad0a-2e0a-4ff2-b685-89e1f470d2c3" [String]
    • Url: "/test/tags" [String]
  • Count: 4 [Int32]

()

This one is still an issue, baffled by it.