For IIS to be able to serve requests to Telligent Community, it needs to have permissions to read the the Telligent Community files. For users to be able to upload files to your site, Telligent Community additionally needs permission to write files to the /filestorage folder.
Note: If you are running Telligent Community under Shared Hosting, you will not have access to the Windows desktop and will have to set permissions through your host's Control Panel. If you are unsure how to do this, you should contact your host for further details.
You should double-check that the folder the web server is pointing to is the folder where you've installed Telligent Community.
Open IIS Manager.
Expand your server, expand the Sites section, and then click on your Telligent Community website.
In the right pane, under Edit Site, select Basic Settings.
Check the path listed under physical path.
You now need to ensure that IIS has permissions to read the folder where Telligent Community is installed:
- Open Windows Explorer and browse to the folder where Telligent Community is installed.
- Right-click the folder where Telligent Community is installed, select Properties, and navigate to the Security tab.
- Click the Edit tab.
- If running on Vista, click Change Permissions.
- Ensure that the appropriate user account has permission to Read & execute, List folder contents and Read the folder contents: If running on Windows Server 2000, this is typically the ASPNET account.
- If running on Windows Vista, this is typically the Network Service account.
- For further details about the account your website is using, consult this ASP.NET identity matrix.
- Select Replace all child object permissions with inheritable permissions from this object if present, and click OK.
(Note: If storing user contributed media using the Amazon S3 provider, this step is unnecessary.)
To upload files to Telligent Community (such as avatars, media gallery files), Telligent Community needs to be able to write and delete files from the \filestorage folder. To do this, perform the same steps as in Set file permissions, but this time do it for the /filestorage folder within Telligent Community Web files, and grant the Modify and Write permissions in addition to the three permissions specified above.