Replying to the post via email creating a new thread

Creating a forum post via email. Replying to the post via email causes it to create a new thread rather than appending to the existing one. And reply count is also showing as 0. Looks like it is generating a new thread id for each reply.

There is no issue when replying to post from UI. Looks like it is generating a new thread id for each reply.

Is there any way to find out this issue?

Thanks.

Parents Reply
  • Very sorry to hear of the frustrations, Arlo! Typically just clicking reply in your mail client of choice will take care of getting a response back to us, no links to click! I will review this and update as I am able. I saw Mike reach out via direct email as well. Know you are getting some time set up so he can also take a look at what you're seeing with the ticket replies that come in. Thank you!

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