Replying to the post via email creating a new thread

me too. Anyone got any solution for this?

I'll look into this. What version are you using?

Not sure I understand how any of those settings would cause a reply to start a new thread, rather than reply to the thread it was triggered by. But anyway ... 

For site email options, incoming mail accounts, there is a server (gmail one), a username and a tick for enabled. It works, because we can start new threads, and reply to old threads (albeit in the wrong place)

Enable as mailing list - check

Mailing list name - [name of list]

Mailing list email address: [forum.name]@vetsurgeon.org

Based on the event log message noting that "No mailing lists found for Message-ID <...@mail.gmail.com>", there is something that is not connecting between the mail server and Community. The To address of the incoming email is not being recognized as a mailing list on Community.

If you click Edit next to that gmail Incoming Mail Account, what is the username and Mailbox type? In order to properly route mailing lists, Email Domain and the mail account domain it needs to match either a catchall set up on the email server, or have specific mailing list addresses added that match what's in use on your forums. See this documentation for more details:  How do I configure email integration? under "Register incoming mail accounts".  

And what is the Email Domain configured near the top of the Email Options page? This should also match your configured mailing list addresses domain.

 Steven Heffner  that's interesting because I thought I'd followed those instructions. 

Setup on mail gateway is Username: allmall@vetsurgeon.org and the hostname is the imap.gmail.com one that handles mail for my domain. It is a catchall mailbox. BUt I think what you are saying is that the hostname needs to be @vetsurgeon.org (except there isnt an imap.vetsurgeon.org) ????

The important part is the setup of the "username" ie the destination email address. Can you double check your catchall settings?

• Is the name allmall or allmail?
• Do the passwords match on the gmail and community side?
• What protocol are you using?

If everything looks as it should there, can you try setting up an individual account for the specific mailing list? Create a mailbox in your gmail host that matches the name of the mailing address for the forum, and then add that host/address/pw/protocol to the list of incoming mail accounts? That would let us see if it was something problematic with the catchall mailbox setup.

The name is allmail so nothing wrong there. 

Passwords will match as I use a pwd manager! But I have double checked. 

I have set the IMAP as enabled on GMail. POP is disabled.

IN telligent, it offers two version of IMAP. Plain 'IMAP' and 'IMAP SSL' I assumed it should be the latter (https://developers.google.com/gmail/imap/imap-smtp#:~:text=Incoming%20connections%20to%20the%20IMAP,gmail.com%20%2C%20requires%20TLS.)

So I think that is all as it should be.

I don't think I understand your next instruction. Just wish this wasn't so damned complicated.  I've done what the instructions say. It should work!

what do you mean by set up an individual account for the specific mailing list. An account where? Actually, I dont understand the rest of your instruction either. A mailbox that matches the mailing address of the forum? What? Tears hair out.

BTW, i have the catchall set up in google  as follows:

And when I email allmail@vetsurgeon.org or anyoldrubbsh@vetsurgeon.org they both arrive safely in the gmail box. So that part is working apparently. 

And now they have both vanished which makes me think telligent must have picked them up, because I havent deleted them. 

I'm not familiar with the google domain email management system, but I assume you can create new addresses there? Can you create a new address that matches the name of your forum mailing list: [forum.name]@vetsurgeon.org. Then add that account under Admin > Site > Email Options > Incoming Mail Accounts with the same host/protocol as the catchall, just with the new name and pw. If something is going wrong with the routing of the catchall mailbox, setting up a specific mailing list address could work around that and shed light on what the issue might be.

I'm not familiar with the google domain email management system, but I assume you can create new addresses there? Can you create a new address that matches the name of your forum mailing list: [forum.name]@vetsurgeon.org. Then add that account under Admin > Site > Email Options > Incoming Mail Accounts with the same host/protocol as the catchall, just with the new name and pw. If something is going wrong with the routing of the catchall mailbox, setting up a specific mailing list address could work around that and shed light on what the issue might be.

dear oh dear. Nope. Not that either. Just set up a new account and replied to a forum thread, and once again, it created a new thread. Looking at the event thing it just says the email was processed. I am pissing lots of people off testing this thing. On the verge of giving up, and just accepting that it has some sort of bug, and telling that group to go and find a home elsewhere. Like facebook, where everyone has gone these days!

Hi Arlo, thank you for sticking in there so long on this! I recommend opening a support ticket on this topic, in fact I'll do that for you now so we can take a look more in depth. Michael Kelley The community is great for general questions, but when we need to look at a specific environment, support is the best path.

Also - highly recommend not testing in a group with others, if at all possible, so you don't anger them. Better to set up a private group and test there.

Mike will be in touch soon. Thanks!

i started a ticket the other day!

Ah awesome, I'll check that out with the team and ensure Mike follows up directly. Thanks, Arlo!

Grant Pankonien Frustrating - because I had an email the other day saying support ticked had been updated. But very small text and no clear instruction as to what to do next. Then today, as I am still having this problem, I went o go and look at teh support update again and I see that it says someone wants to review the issue with me. But again, no instruction as to how to reply, or what to do. So I click the TINY link at the foot of the email, and now it wants me to log into microsoft teams, but not clear with which account, because I didnt submit the case via microsoft teams in the first place. ARRRGGGGGHHH. Someone shoot me. Perhaps you could ask Mike Kelly to email me, as I dont know how else to contact him. And you really should look at the wording on the support ticket emails that go out.

Very sorry to hear of the frustrations, Arlo! Typically just clicking reply in your mail client of choice will take care of getting a response back to us, no links to click! I will review this and update as I am able. I saw Mike reach out via direct email as well. Know you are getting some time set up so he can also take a look at what you're seeing with the ticket replies that come in. Thank you!