Leaderboard has not been calculated yet???

And 16 hours later I get this email, which is meaningless to me!

An error occurred while processing the rule 'Verified Answer' that has prevented the rule from fully processing:

Error parsing Content value '': Must begin with 'C:' or 'T:' in the 'Associated content' option of the Action 'award points'.

Please edit the rule to correct this issue.

When I click that link and look at the 'Associated content' option, it is not clear to me what associated content is, or why I would need to set it. When I click it, a load of irrelevant content appears in a drop down list. ????

And 16 hours later I get this email, which is meaningless to me!

An error occurred while processing the rule 'Verified Answer' that has prevented the rule from fully processing:

Error parsing Content value '': Must begin with 'C:' or 'T:' in the 'Associated content' option of the Action 'award points'.

Please edit the rule to correct this issue.

When I click that link and look at the 'Associated content' option, it is not clear to me what associated content is, or why I would need to set it. When I click it, a load of irrelevant content appears in a drop down list. ????

Can you post a screenshot of your rule setup? It sounds like you have some incorrect inputs but I'm having trouble deciphering from text alone.

ok I see, the "Associated content" setting is linking the action of awarding points to the reason for that action. For instance, 10 points are being awarded to the reply author because they created the reply that was verified. In this case, the associated content is the Forum Reply itself. The token you need may say something like "Forum Reply > As Content"

Thank you Steven, but no luck as yet. I updated as you said with that token, then told the job to run every few minutes, and then went back to the leader page and saw a refreshed message that as of a few minutes ago: "Leaderboard has not been calculated yet". 

You might need to check the Leaderboard Leaders job schedule, it only runs once per day. So it might not have recalculated yet.

Nope .... not that ... I set it to recalculate every few minutes some hours ago! But I wonder if there is some other timed event going on, because I didn’t get the error email for some hours after I changed the leaderboard job schedule last time ....

11 hours later, still no sign of a leaderboard!

Hi Arlo! Sorry to hear of the troubles here, very frustrating! A support ticket may be the best course of action at this point as this is not the experience you should be seeing. Let's dig a bit deeper into your environment to see what could be going on and get it sorted. I'm happy to open a support ticket for you if you'd like! Thank you!

cc: Lucy Rogers

Don't worry, Grant, I'll do it, but thank you!

Hi Arlo, let me know what the ticket number is and I'll follow it for you.