Customers complaining about silence of notifications

Hi all,

I asked one of our super users in the last 30 days if he had any feedback and the one thing he said is how he doesn't receive any notifications anymore. I noticed that OOTB even if the members are auto-added as members to groups, there are no notifications automatically turned on. When I think about my user experience, I like that I've been able to choose which groups to follow and get notifications from, but in our case we auto-add our members to a select number of groups so I definitely want them to have their notifications turned ON first then dial it down from there.

How do I make this happen?

In the meantime... I think I have to send an email out to our roles to adjust their settings to get the emails they want, but as a new user comes in I need them to update their settings asap so I need this.

Has anyone come across the same issue? Have you fixed it with a script? Workaround?

*disclaimer: this really is more of a discussion, but I'll verify some answers that might address this!

Parents Reply
  • Thanks for sending this my way! I'm not a developer so the roadblock I always face when given great info like this is 'ok so... now how do I test this out to see if we need it'. I'll take a look and see if there's anything that makes sense to me.

    does Telligent offer any basic CM/dev kind of training? Things I'm thinking are making basic customizations to widgets, being able to test things like what Erik suggested. I might be totally out to lunch here though and you need to be trained as a dev to even start these things... ahh! Trying to think how I can be a little more self-sufficient with these suggestions that require code knowledge. Hmm...