• State Verified Answer
  • +1 person also asked this people also asked this
  • Replies 6 replies
  • Answers 1 answer
  • Subscribers 20 subscribers
  • Views 3358 views
  • Users 0 members are here
Answers here are provided by the community and are subject to our support policy.
Related

10.1.4: Favicon keeps reverting to default

Robert Miller

After upgrading to 10.1.4, we're having a terrible time getting our favicon.ico to persist in the Social theme. I go to Site root > Control Panel > Manage User Theme > Manage Site Theme > Edit this Theme > Supplementary Files, upload our custom favicon.ico, publish, and the favicon.ico is updated. Yay!—oh, wait. A few minutes later, the theme reverts right back to the OOTB favicon.ico! Don't get me wrong, the Telligent favicon is okay, but I'd really like to use our own favicon.ico file. Slight smile

What causes theme files to refresh like that? We have two load-balanced web nodes using the same application files (synced through DFS-R) and our CFS is on a shared UNC path. 

  • 0

    Can you please clarify your steps to update the favicon.ico?  I'm not sure where you're seeing the Manage User Theme option.

  • 0 in reply to Brian Dooley

    Hi Brian,

    Here's a quick video showing the steps.

    After I recorded this, I noticed that the favicon.ico file I uploaded wasn't in the Supplementary Files list after I uploaded it. In the event log, I see multiple events showing that the favicon.ico was removed but there isn't an explanation for this behavior or the reason for so many attempts. Can you help me understand what's happening?

    Event log shows favicon.ico was deleted from theme storage

  • +1 in reply to Robert Miller

    Can you try it with the name favicon.ico in all lowercase? 

  • 0 in reply to Brian Dooley

    Looks like capitalization matters on Windows after all! I uploaded the favicon.ico (all lowercase) and it has been in place for ten minutes. Thanks, Brian!

  • 0 in reply to Brian Dooley

    in v10.3, how can I get to theme supplementary files? I'd like to use a custom favicon vs the one generated by Telligent.

  • 0 in reply to Jason B

    10.2 introduced Theme Studio, which enables a theme to define not only all of its assets, but also the configuration options that it makes available to site administrators and group owners and then consumes in the themes' definitions. Those options are exposed in the front UI.

    The default theme in 10.2 (and 10.3) defines configuration options for configuring the favicon, accessible along with all other theme options in (pencil icon) > Manage Site Theme > Theme Options. That particular option is under the "Logo" tab in Theme Options.

    If it's a custom theme or potentially an upgraded/migrated theme from pre-10.2, those options may not be exposed in order to maintain upgrade safety with previous UI customizations. In that case, check out the theme's definition. Themes' definitions (whether customized or not) are available for editing in (pencil icon) > Administration > Interface > Themes. 

About
Privacy Policy
Terms of use
Copyright 2024 Verint, Inc.
Powered by Verint Community