Has anyone had user reports of messages intermittently missing from threads in v10? I'm getting these reports from several users. I'm not yet convinced, as I think it could be a side-effect of the "Load Next" issue, with users getting confused; some are not very comfortable with IT. However, the report is that, even after the use of "Load Next" and "Load Previous" in all relevant places, some known messages are missing from the thread. In some cases, this is the user's own previous posts. Then, on a subsequent viewing, they will appear again.
I'm trying to get evidence, but I've never seen this myself, and I'm a bit unsure how best to proceed - but it's some of our core users who agree about this, so I need to take the issue seriously. They're remote (external) users, so there's no chance of seeing what is happening, although I've asked for screen shots.