• 3 Ways to Fast Track Community Growth

    So, you’ve implemented this great community. You know it’s a fantastic idea. You’ve done the research and have seen how launching a community can successfully decrease calls into your company’s call center by a sizable pe...
    • Fri, Sep 22 2017
  • Why Your Members Aren't Sticking Around… And What You Can Do About It

    Success can be ever so fleeting. What seems like a great community launch so often turns into a ghost town of little or no activity. But there’s something you can do about it. The key is to understanding the psychological motivations of your me...
    • Tue, May 30 2017
  • 10 steps to improve adoption of your social platform

    You’re well aware that your community can help you engage more deeply and widely with your customers, and reap the benefits of that engagement. A great community can make the all the difference between being a world-class company that domi...
    • Fri, May 19 2017
  • 4 Ideas for Engaging Customers within Communities

    The best kind of content is content that is unique, authentic and engaging.

    Here are four ideas to help you boost content to engage customers within your community:

    1: Blog posting within your community

    A blog post by a product owner detailing their perspective on how the community’s influence is impacting the decisions made in designing and building a product/good/service is authentic and engaging - customers see how…

    • Thu, Oct 6 2016
  • In Case You Missed It - 10 Reasons to Upgrade

    As part of our new quarterly webinars, this quarter our Manager of Professional Services, Elijah Hardin, walked through 10 reasons to upgrade your Telligent Community site.

    To see the recording of the webinar click here.

    We hope you find this helpful when building a use case for upgrading your community to take advantage of some of the most advanced community features available!

    • Tue, Jul 26 2016
  • 5 basics for customer community success

    A customer community is the perfect platform for organisations to build real and meaningful relationships with not only customers but prospects too. It is these relationships, which foster engagement, loyalty and lead someone from curiosity to advocacy.

    From high-tech to higher education, online communities have a strong use case in most verticals, so long as the strategy is driven by the businesses’ objectives and audience…

    • Mon, Jul 18 2016
  • Engaging Consumers with an online branded community

    An engaged, branded community can be the ultimate asset for your company if done correctly. We are living in the “Age of the Customer” and Telligent’s technology helps you engage with your consumers in a more meaningful way.

    A branded community gives your organization the opportunity to increase customer reach, add value through-out the customer journey and improve existing customer relationships.

    Here…

    • Wed, Jul 6 2016
  • What role does or should the contact center play in the community.

    When it comes to a social community, many companies view their investment as a simple matter of outbound marketing. They view individual portions of their own organization as separate components without really considering from the customer’s perspective, the company is the company.

    Customers expect an omni-channel experience that doesn’t require they interact with the company through any one way. It’s imperative…

    • Tue, Jun 21 2016
  • How to Handle Negative Reviews and Customer Complaints

    “People talk about you on the internet, why not give them a place where you can listen to feedback and manage the conversation?” This is the question I pose when someone voices a concern about having a flood of complaints overwhelm them by turning on a community. The truth is, no matter what product you sell or what industry you are in, you will at some point encounter customer concerns. 

    One of the great benefits…

    • Fri, Jun 17 2016
  • Winning tips for an engaged community

    Building an engaged community that is sustainable, profitable and with purpose takes a lot of different elements to make happen. You simply need to consult those who have grown successful social communities and will be inundated with tips and ideas. However, one element that is often overlooked is probably the most fundamental to online community building: your audience. 

    This blog post will delve into the crucial community…

    • Tue, Jun 14 2016
  • Staying Current with Telligent is Important ... here's why

    Telligent is committed to building incredible products and continues to thrive with our customers support! We'll be blogging about a wide variety of topics that will help explain how we work with our customers, work with the product, and tips about how to build incredible social communities!

    The Customer Success team is the face of the Telligent team and are our customer's trusted advisors and internal advocates.…

    • Tue, Apr 5 2016