How to Plan

As a business, you have decided to engage more with your audience, and plan the community platform to follow through. But, how can you make sure you’re not left as the host of a party that no-one attends?Your planning starts with the needs of y...

Olympus is a well-known company, operating in several markets. One of their important product lines is cameras. Approximately two years ago, Olympus came to us (Actum) with an idea of building a community portal, based on Telligent Community 8.5. Th...

Customers typically want the same things from a positive Social Community experience.  They want information, support, and interaction:

Information. Information comes in the form of Forums or Blogs and can be documented and searched.  Some common topics may include technical information, product/sales information and upcoming product enhancements etc.

This makes it easy for users to easily search for technical answers to…

Working for Telligent the last 6 years, I’ve heard all sorts of spirited “Buy or Build” arguments related to social community software.

Here are some of my favorites…

• “We only need a little bit of social functionality for now. Our developers are smart, so they’ll just build it for us. I mean, really, how hard is it to create a forum, right?”
  
  
•  “IT says build it so we own it and…

One of my primary responsibilities as a Sr Solutions Advisor for Telligent is delivering product demonstrations. It's something Farrukh and I do multiple times a week for new and existing customers.

So... why should you request a demo? 

First off, delivering a #demo is the best way to show off what Telligent Community can do and how it can be used to address business issues, like enabling your customers to help each other…