Community Lifecycle Milestones

The lifecycle policy is defined around the following milestones.

General Availability (GA)
- Generally Available; means the date on which a Product or Version of a Product is available for sale or license to Verint's general customers.
End of Sale (EoS)
- "EoS" or "End of Sale" means a Version of a Product is no longer sold (excluding any expansion sales of existing installations, which shall not serve to extend the EoS period). End of Sale occurs when either (i) Verint releases the next Version of that Product, or (ii) Verint issues notice, either in writing or on its related website, that it no longer intends to sell that Product.
End of Mainstream Support (EoMS)
- “EoMS” or “End of Mainstream Support” means, unless otherwise extended by Verint via notice in writing, including on Verint’s related Support website, the period ending three (3) years after EoS.
End of Maintenance (EoM)
- “EoM” or “End of Maintenance” means the date announced by Verint as the last day in which any Support will be provided by Verint for that Version of the Product, or if applicable, that Product; provided such date is after the date applicable to EoMS. In the event Verint does not announce a specific date for EoM, EoM shall occur twelve (12) months from EoMS.

Software Updates	End of Sale to End of Mainstream Support	End of Mainstream Support to End of Maintenance	Post End of Maintenance
Existing Error Corrections/Workarounds	Included	Included	N/A
New Error Corrections/Workarounds	Included	N/A	N/A
Product Support Access	Included	Included	N/A
New Versions*	Included	Included	N/A

* New Versions may require the procurement by Customer of additional hardware, related third party software and/or installation and configuration services.

The following table defines lifecycle milestones for Verint Community products.

Product	Versions*	GA	EoS	EoMS	EoM
Community	12.1	May 17, 2022	TBD	TBD	TBD
	12	Feb 28, 2021	May 17, 2022	Jan 31, 2024	Jan 31, 2025
	11.1	Nov 30, 2019	Feb 28, 2021	Nov 30, 2022	May 31, 2023
	11 (Note 1)	Jun 30, 2019	Nov 30, 2019	Jun 30, 2022	Dec 31, 2022
	10.3 (Note 1)	Dec 31, 2018	Jun 30, 2019	Jan 31, 2021	Jun 30, 2021
	10.2 (Note 1)	Aug 31, 2018	Dec 31, 2018	Aug 31, 2020	Feb 28, 2021
	10.1 (Note 1)	Aug 31, 2017	Aug 31, 2018	Feb 28, 2020	Aug 31, 2020
	10 (Note 1)	Feb 28, 2017	Aug 31, 2017	Feb 31, 2020	Aug 31, 2020
	9.x	Dec 31, 2015	Feb 28,2017	Dec 31, 2018	Jun 30, 2019
	8.5	Nov 30, 2014	Dec 31, 2015	May 31, 2017	Nov 30, 2017
	8.0	Mar 31, 2014	Nov 30, 2014	Sep 31, 2016	Mar 30, 2017

* Service Packs are provided on the latest minor version. e.g. If you are on v11.0 and a service pack is required to fix an issue, the service pack will be included in v11.0.1 and will require applying v11.0.1 if on v11.0

Note 1: Service Packs are provided on the latest minor version.