The lifecycle policy is defined around the following milestones.
- General Availability (GA)
- Generally Available; means the date on which a Product or Version of a Product is available for sale or license to Verint's general customers.
- End of Sale (EoS)
- "EoS" or "End of Sale" means a Version of a Product is no longer sold (excluding any expansion sales of existing installations, which shall not serve to extend the EoS period). End of Sale occurs when either (i) Verint releases the next Version of that Product, or (ii) Verint issues notice, either in writing or on its related website, that it no longer intends to sell that Product.
- End of Mainstream Support (EoMS)
- “EoMS” or “End of Mainstream Support” means, unless otherwise extended by Verint via notice in writing, including on Verint’s related Support website, the period ending three (3) years after EoS.
- End of Maintenance (EoM)
- “EoM” or “End of Maintenance” means the date announced by Verint as the last day in which any Support will be provided by Verint for that Version of the Product, or if applicable, that Product; provided such date is after the date applicable to EoMS. In the event Verint does not announce a specific date for EoM, EoM shall occur twelve (12) months from EoMS.
| Software Updates | End of Sale to End of Mainstream Support | End of Mainstream Support to End of Maintenance | Post End of Maintenance |
| Existing Error Corrections/Workarounds | Included | Included | N/A |
| New Error Corrections/Workarounds | Included | N/A | N/A |
| Product Support Access | Included | Included | N/A |
| New Versions* | Included | Included | N/A |
* New Versions may require the procurement by Customer of additional hardware, related third party software and/or installation and configuration services.