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Community Lifecycle Milestones

The lifecycle policy is defined around the following milestones.

  • General Availability (GA)
    • Generally Available; means the date on which a Product or Version of a Product is available for sale or license to Verint's general customers.
  • End of Sale (EoS)
    • "EoS" or "End of Sale" means a Version of a Product is no longer sold (excluding any expansion sales of existing installations, which shall not serve to extend the EoS period). End of Sale occurs when either (i) Verint releases the next Version of that Product, or (ii) Verint issues notice, either in writing or on its related website, that it no longer intends to sell that Product.
  • End of Mainstream Support (EoMS)
    • “EoMS” or “End of Mainstream Support” means, unless otherwise extended by Verint via notice in writing, including on Verint’s related Support website, the period ending three (3) years after EoS. 
  • End of Maintenance (EoM)
    • “EoM” or “End of Maintenance” means the date announced by Verint as the last day in which any Support will be provided by Verint for that Version of the Product, or if applicable, that Product; provided such date is after the date applicable to EoMS. In the event Verint does not announce a specific date for EoM, EoM shall occur twelve (12) months from EoMS. ​
​Software Updates ​End of Sale to End of Mainstream Support ​End of Mainstream Support to End of Maintenance ​Post End of Maintenance
​Existing Error Corrections/Workarounds ​Included ​Included ​N/A
​New Error Corrections/Workarounds ​Included ​N/A ​N/A
​Product Support Access ​Included ​Included ​N/A
​New Versions* ​Included ​Included ​N/A

Product
Versions
GA
EoS
EoMS
EoM
Documents
Community
13.0 Apr 22, 2024 TBD TBD TBD
12.1 May 17, 2022 Apr 22, 2024 Oct 22, 2025 Oct 22, 2026
12 Feb 28, 2021 May 17, 2022 Jan 31, 2024 Jan 31, 2025  
11.1 Nov 30, 2019 Feb 28, 2021 Nov 30, 2022 May 31, 2023  
11 (Note 1) Jun 30, 2019 Nov 30, 2019 Jun 30, 2022 Dec 31, 2022  
10.3 (Note 1) Dec 31, 2018 Jun 30, 2019 Jan 31, 2021 Jun 30, 2021  
10.2 (Note 1) Aug 31, 2018 Dec 31, 2018 Aug 31, 2020 Feb 28, 2021  
10.1 (Note 1) Aug 31, 2017 Aug 31, 2018 Feb 28, 2020 Aug 31, 2020  
10 (Note 1) Feb 28, 2017​ Aug 31, 2017 Feb 31, 2020 Aug 31, 2020
9.x Dec 31, 2015 Feb 28,2017​ Dec 31, 2018 Jun 30, 2019
8.5 Nov 30, 2014 Dec 31, 2015 May 31, 2017 Nov 30, 2017
8.0 Mar 31, 2014 Nov 30, 2014 Sep 31, 2016 Mar 30, 2017

Notes

Note 1: Service Packs are provided on the latest minor version.

* New Versions may require the procurement by Customer of additional hardware, related third party software and/or installation and configuration services.​

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