This widget can be used for by XM clients to connect their Verint Community with Digital Feedback (formerly known as OpinionLab, OL, Digital Experience, DX, and Digital Feedback Management) and/or Predictive Modeling (formerly known as ForeSee, Predictive Experience, PX, and CX Suite).

The use of either Digital Feedback or Predictive Modeling requires a software license and use of the widget requires Verint Community. Reach out to your Community account team for specific pricing and options. The widget can be setup to present a survey intercept and/or capture opt-in feedback from visitors if they have comments about the page they are on or their experience as a whole on community. It is also common for people to use the tab to leave feedback about your brand as a whole or specific parts other parts of the journey that may be outside your Community.

After you purchase a license, to deploy import the widget and then edit the configuration and updating the meta data as needed. After you publish the widget, you can update the widget at anytime.

By enabling you to give your customers a voice about their customer experience (CX) on their terms, you can capture rich context regarding their feedback, and take real-time and targeted action. The result? Improvements to the consistency and quality of your CX that deliver measurable business impact.

Verint Digital Feedback can provide you with real-time insight to confidently make key strategic experience improvements, including:

• Optimizing and/or redesigning your Community
• Delivering an optimal mobile experience
• Connecting your channels to create sustainable competitive advantage
• Improving satisfaction continuously
• Developing accurate and comprehensive journey maps
• Building a more people-centric culture across your company

Verint Predictive Modeling can reveal a complete picture of your customers’ experiences so product, marketing, digital, location, or any other team can prioritize changes and act with confidence. Our new, game-changing Predictive Engagement Surveys capture CSAT, NPS®, or other high-level company metrics with just three questions. Unobtrusive and completed in less than 15 seconds, your customers see questions related to their experience and can provide quick feedback.