Deliver structured, trackable support directly inside Verint Community.

The 4 Roads Ticketing App extends Verint Community with a fully integrated ticket management system, enabling members to raise issues, ask questions, request support, and receive responses from moderators, admins, or support teams.

Designed specifically for Verint Community, the app supports both public and private support workflows, helping organisations manage enquiries in a way that is visible, secure, and aligned with their community structure.

What does the Ticketing App do?

The Ticketing App allows community members to create tickets from within the community. These tickets can be managed by moderators, administrators, or assigned teams through a centralised dashboard.

Tickets can be configured to support different workflows, priorities, states, visibility levels, and team responsibilities, giving community teams a more controlled and scalable way to manage support activity.

Key features

• Public tickets
  Allow members to raise questions or issues publicly, with verified responses from moderators or administrators. This helps create reusable answers that benefit the wider community.

• Private tickets
  Support sensitive or account-specific enquiries through private ticket conversations between the member and the relevant support team.

• Custom state machines
  Configure ticket workflows to match your organisation’s support process, from initial submission through triage, escalation, resolution, and closure.

• Unified ticket view
  Give moderators, administrators, and support teams a global view of tickets across the community, making it easier to manage workload and identify outstanding issues.

• Teams and ownership
  Assign tickets to the right teams or individuals, helping route enquiries efficiently and ensuring clear responsibility for follow-up.

• Ticket priorities
  Prioritise tickets based on urgency, impact, or business rules, so teams can focus on the most important issues first.

• Canned responses
  Use pre-written replies to handle common questions more efficiently and maintain consistent support messaging.

• Private notes on tickets
  Allow internal teams to add notes to tickets without exposing those comments to the member.

• Private notes on members
  Keep internal context about members where appropriate, helping support teams provide more informed responses.

• Watch tickets
  Enable users or team members to watch tickets and stay informed as updates are made.

• Verint Groups integration
  The app is fully integrated with Verint Community Groups, allowing ticketing workflows to align with your existing community architecture, permissions, and group-based structure.

Why use the Ticketing App?

The Ticketing App helps organisations bring support, moderation, and community engagement into one connected experience.

Instead of relying on disconnected email inboxes, external support tools, or manual tracking, teams can manage tickets within the same environment where members are already engaging. This improves visibility, reduces administrative overhead, and gives users a clearer path to getting help.

Built for community-led support

The 4 Roads Ticketing App is suitable for communities that need more than basic discussion threads. It provides a structured way to manage member enquiries, support requests, issue tracking, and internal team collaboration while remaining fully embedded in Verint Community.

Improve support inside your Verint Community

Use the 4 Roads Ticketing App to manage support requests, prioritise work, collaborate internally, and give members a clearer, more reliable support experience.

Price: Pricing available upon application. Contact us to discuss your requirements and receive a tailored quote.