Experience game-changing search in your Verint Community with SmartChat, by Social Edge Consulting. Utilizing conversational AI, your user's community search experience will be transformed with instant answers, tailored results, and enhanced user satisfaction. Transitioning from conventional keyword search to conversational AI, SmartChat understands your queries better, delivering contextually relevant responses while keeping your content secure.
Why SmartChat?
Are you encountering difficulties in locating what you need using the Verint Site Search? Or are you finding it challenging to navigate through the Verint Site Search Experience?
Verint SmartChat offers a new way to ask questions and find what you need immediately, streamlining the search process and elevating users satisfaction.
SmartChat Features
Interact. Simple and easy to use.
- Ask a question or make a request through a simple AI prompt
- Receive a clear and professionally generated response
- Scroll through previous questions / requests during your session
- Clear/Reset previous conversations when seeking new information
- Copy the response to your clipboard for use in other communications or content
- Click through original content sources, including Users, Groups and Content **
** - initial content types include Wikis/Articles, Discussions/Questions and Blogs
SmartChat FAQs
Will users see AI-generated responses from content they shouldn’t see?
No. Responses are only generated from content that the user is entitled to view
Will the AI-generated responses be accurate?
The responses are generated solely on your company’s content (Content, Groups, People) and will not be sourced from public content on the Internet
Price: Contact Social Edge to Discuss Pricing
For more information on the SmartChat Widget, check out our SmartChat Widget User Guide or email us at contact@socialedgeconsulting.com.
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