The ServiceNow case integration allows community users to manage and interact with their cases from within the Verint Community platform. The integration gives you the ability to:

• View your ServiceNow cases from within the Community
• Create a new case
• Update the priority/severity of a case
• Upload attachments to your case
• Two-way communication via case commenting between the community and a ServiceNow agent
• Filtering your cases
  
  • Open
  • Closed
  • Account level cases
  • All Open
  • All Closed
• Close a case

Contact Verint Professional Services using the blue "Contact" button on the left or reach out to your Customer Success Manager for more information or for a demo.