The Dynamics case integration allows community users to manage and interact with their cases from within the Verint Community platform. We use this connector today for our support portal on this site. The integration gives you the ability to:

• View your Dynamics cases from within the Community
• Create a new case
• Update the priority/severity of a case
• Upload attachments to your case
• Two-way communication via case commenting between the community and a Dynamics agent
• Filtering your cases
  
  • Open
  • Closed
  • Account level cases
  • All Open
  • All Closed
• Close a case

Contact Verint Professional Services using the blue "Contact" button on the left or reach out to your Customer Success Manager for more information or for a demo.