Did you know that the Verint Platform can be used for a totally personalized experience? Community members are more likely to return when the content they see is immediately what they are looking for.

3sides has developed the Personalized Onboarding Experience to capture the member's interest. A smooth, welcoming introduction helps them feel at home, discover the value of your community, and start contributing from day one. Without proper onboarding, new members can be overwhelmed with content and quickly lose interest and drift away. In the meantime, you have a much better understanding of your members' needs.

The onboarding experience gives your community a personalised welcome and tour through the site for new members. It introduces them to your community, captures key profile information at a natural moment of their journey, directs them to FAQs and videos, and helps them join the right groups from the start based on their interests, ensuring higher engagement, faster onboarding and understanding of the site and stronger retention. It guides members through a tailored introduction, captures essential profile information, and helps them connect with the right content and groups immediately.

With this solution, your community can:

Welcome new members warmly: Provide a structured, engaging introduction that highlights your community’s purpose and value.

Capture important information: Ask for interests, additional profile details, and preferences that help tailor the member’s experience. This is a more natural moment to ask for more information as opposed to asking during sign-up.

Member Preference: This is the moment to ask your members what they are interested in. 

Direct members to key resources: Link to FAQs, introduction videos or guidelines so members know how to get started.

Simplify group discovery: Allow new members to join groups they are interested in right from the beginning, ensuring early engagement. Especially with large number of groups, it is important to offer relevant groups based on their interests.

Create consistency: Standardise the new member journey so every user starts with the same positive, supportive experience.

Onboarding sets the tone for how users engage with your community. By making the first steps simple and meaningful, community managers can:

Boost early engagement: Members who feel guided are more likely to post, join groups and return.
Gather valuable insights: Profile and interest data helps tailor communications and recommendations.
Reduce drop-off rates: A clear introduction prevents confusion and increases the chance of long-term retention.
Encourage community culture: By guiding members to important information and groups, you reinforce the values and structure of your community.